We understand that sometimes you might need to return a purchase. At Ivywake we believe that this should be as straightforward as possible and with no cost to yourself.
- All purchases made after the 18th November 2017 have an extended return period.
- You are able to return your purchase up until the 10th January 2018.
What items are returnable?
- Within 14 days of receipt of your shipment (except through the Christmas extension period).
- In original condition
- Unwashed and Unworn
- In the original packaging
Are there any charges for return?
- There are no charges for returns
Can I return a Bundle package?
- Of course! Our normal returns policy applies if you are returning the whole bundle.
- If you are not returning the whole bundle then you will be charged full price for the items you are keeping.
How do I return a purchase?
- Please send us an email: firstname.lastname@example.org
- In the email please include your order number and the reason why you would like to return your purchase.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied back to the original method of payment, within 10 business days.